FAQ

• How many stars is the hotel ?
• How do I make direct contact with the hotel?
• If I make an online booking, will I be offered a 'best rate'?
• What types of rooms are available and what are the differences between room types?
• Are your hotel rates per person or per room?
• Are my credit card details necessary when making a reservation?
• Will my credit card be charged?
• How safe are credit card details that are submitted online?
• What is your cancellation policy?
• Do you have a pets' policy?
• What are your check-in and check-out times?
• Is it possible to check-in early?
• What is the charge for a late check-out?
• Do you have non-smoking rooms?
• Do you have twin, triple and quadruple rooms?
• Do you have inter-connecting rooms?
• What is the cost of an extra bed?
• What is the hotel's policy regarding children?
• Does the hotel provide baby-sitting services?
• Are baby cots available?
• Where is breakfast served and at what time?
• How many restaurants do you have and what are they?
• Is vegetarian cuisine available in the restaurant?
• Is the food served in the restaurants 'halal'?
• Do you have 24-hour Room Service?

General Hotel Information

• What is the length and depth of your pool?
• Do you have hairdryers in the rooms?
• Does the property provide iron and ironing boards in all rooms?
• How far is the hotel from the airport and do you provide airport transfers? And if so, what is the cost?
• How much is an airport taxi or limousine?
• Can luggage be stored at the hotel whilst I travel elsewhere?
• What is the weather like at different times of the year?
• Is the tap water safe to drink?
• Is there a doctor on call?
• How far is the nearest hospital?
• Where is the nearest bank or currency exchange?
• What time do banks open?
• What voltage is used in Thailand?

Business Traveller

• Can I connect my laptop in the room?
• What kind of Internet connection do you provide and what is the cost?
• Are dual telephone sockets available in rooms?
• What is the hourly / daily rate for limousine service?
• Are secretarial and other business services such as translation available?

Shopping and Tourist Facilities

• How far is the hotel from the Skytrain and MRT?
• Are there shopping centers nearby?
• How far is the hotel from well-known entertainment spots?
• Do you have a tour desk?
• What and where are local tourist attractions?

FAQ Replies

	How many stars is the hotel?
	4 Stars	Back to top
	How do I make direct contact with the property?
	You may email, call or fax the property. enquiry@omnibangkok.com T +66 2 656 8300 F +66 2 656 8333	Back to top
	If I make an online booking, will I be offered a 'best rate'?
	Online bookings generally offer the 'best available rate' for that date and time.	Back to top
	What types of rooms are available and what are the differences between room types?
	The hotel has 6 types of rooms available. To compare room types, please click below:
	Room Comparison Chart Description Studio 1Bed Room 1BR Premier 2Bed Room 2BR Premier 3BR Premier Room Size 32 sqm 56-65sqm 56-65sqm 76-85sqm 76-120sqm 148 sqm In-room broadband Internet service. In-room Wifi       IDD telephone       LCD Flat screen TV       DVD player       DVD Player on request       TV with satellite channels. Cordless Phone       Private electronic safe. Hairdryer   Bathrobe and slipper       Iron and board       Ensuite bathroom with shower over bath Separate Shower         Kitchenette Washer and dryer machine       Individually controlled air-conditioning Sofa corner           Separate living area
	Are your hotel rates per person or per room?
	Hotel rates are per room based on a maximum occupancy of two for studios and one-bedroom suites and four persons for the two-bedroom suites.	Back to top
	Are my credit card details necessary when making a reservation?
	Yes, to guarantee the reservation.	Back to top
	Will my credit card be charged?
	We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.	Back to top
	How safe are credit card details that are submitted online?
	Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us. For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in. Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.	Back to top
	What is your cancellation policy?
	In the event of a cancellation or no-show, the following will apply: For stays of 1 to 7 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation will be levied on the credit card used to guarantee the reservation For stays of 8 to 14 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation For stays of 15 to 21 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation For stays of 22 nights and more If the property is not informed 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.	Back to top
	Do you have a pets' policy?
	Regrettably, pets are not allowed.	Back to top
	What are your check-in and check-out times?
	Check-in time is 2:00 pm Check-out time is 12:00 noon	Back to top
	Is it possible to check-in early?
	Early check-in is subject to room availability.	Back to top
	What is the charge for a late check-out?
	Late check-out is subject to room availability and the charges are as follows: Check-out before 6:00 pm: 50% charge (based on overnight rate) Check-out after 6:00 pm: Full overnight rate	Back to top
	Do you have non-smoking rooms?
	Yes, non-smoking rooms are available upon request.	Back to top
	Do you have twin, triple and quadruple rooms?
	Twin beds are available in two bedroom suites only. Otherwise, roll away beds can be set up for additional persons.	Back to top
	Do you have inter-connecting rooms?
	Regrettably, we do not have inter-connecting rooms, however, should you wish to have rooms near each other, please put in a request and we will do our best to accommodate this request	Back to top
	What is the cost of an extra bed?
	An extra bed is THB 850 with breakfast.	Back to top
	What is the hotel's policy regarding children?
	Children are welcome and those under the age of 12 can share the existing bedding in parent's room at no extra charge.	Back to top
	Does the hotel provide baby-sitting services?
	Yes, baby-sitting services can be arranged upon request.	Back to top
	Are baby cots available?
	Yes, baby cots are available upon request.	Back to top
	Where is breakfast served and at what time?
	Breakfast is Mini Buffet line served at the renovated Baresso Café from 7:00 am to 10.30 am.	Back to top
	How many restaurants do you have and what are they?
	There is one restaurant, the Baresso Café, offers all day dining services, appetizers and Thai main dishes are available with choices of beverages. Operating time is 7:00 until 21:00 daily.	Back to top
	Is vegetarian cuisine available in the restaurants?
	Yes, vegetarian cuisine is available on request.	Back to top
	Is the food served in the restaurants 'halal'?
	Strictly speaking, the food served is not 'halal', however, we have dishes available that are pork free.	Back to top
	Do you have 24-hour Room Service?
	No, room service is not available.	Back to top
General Hotel Information
	What is the length and depth of your pool?
	There is 1 pool and a children’s pool. The main pool is, In meters:  23 (length) x 7.5 (width) x 2.5 (depth) sloping pool	Back to top
	Do you have hairdryers in the rooms?
	Hairdryers are available in all rooms.	Back to top
	Does the property provide iron and ironing boards in all rooms?
	Iron and ironing boards are provided upon request but it will available for One Bedroom Premier and Two Bedroom Premier.	Back to top
	How far is the property from the airport and do you provide airport transfers? And if so, what is the cost?
	The property is a 40 minute drive from Suvarnabhumi International Airport. Airport transfers are provided upon request at THB 1,000 nett per way for a Toyota Camry and THB 1,750 nett for a commuter van.	Back to top
	How much is an airport taxi or limousine?
	An airport taxi is approximately THB 400-500 nett per way including toll charges. An airport limousine is approximately THB 1,000 nett per way.	Back to top
	Can luggage be stored at the hotel whilst I travel elsewhere?
	Yes, for a maximum of 30 days.	Back to top
	What is the weather like at different times of the year?
	Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower.	Back to top
	Is the tap water safe to drink?
	Tap water is not recommended. Complimentary bottled water is supplied to your rooms daily.	Back to top
	Is there a doctor on call?
	Yes, for minor illnesses, otherwise, for urgent matters we recommend guests go to Bumrungrad Hospital which is just 5 minutes away.	Back to top
	How far is the nearest hospital?
	Bumrungrad Hospital is a 5 minute drive from the hotel.	Back to top
	Where is the nearest bank or currency exchange?
	The nearest banks are located in the Ploenchit Center on Soi 2, roughly a 10 minute walk, and these are the Bangkok Bank and the Siam City Bank. However, for automated transactions an ATM of Siam Commercial Bank is located in front of the hotel.	Back to top
	What time do banks open?
	8:30 am - 3:30 pm, Monday to Friday. 8:30 am - 5:30 pm, Monday to Friday for banks in the Ploenchit Center	Back to top
	What voltage is used in Thailand?
	The voltage in Thailand is 220 volts.	Back to top
Business Traveller
	Can I connect my laptop in the room?
	Your laptop can be connected via LAN (plug in) and is chargeable.	Back to top
	What kind of Internet connection do you provide and what is the cost?
	For Internet connection, the costs are as follows:	Back to top
	Hi-speed internet connection of 2 Mbps (shared speed). For guests who make a booking directly online at www.omnibangkok.com or enquiry@omnibangkok.com, internet connection is complimentary.
	Plug In Hourly rate of THB 150 Daily rate of THB 500 Weekly rate of THB 1,500 Monthly rate of THB 2,500
	Wireless Daily rate of THB 250 Weekly rate of THB 1000
	Are dual telephone sockets available in rooms?
	Yes, dual telephone sockets are available.	Back to top
	What is the hourly/daily rate for limousine service?
	Limousine service rates are as follows: Daily rate of THB 4,000 (maximum of Eight hours) Hourly rate of THB 700 -900 (minimum of two hours)
	Are secretarial and other business services such as translation available?
	No, the above Services are not available	Back to top
Shopping and Tourist Facilities
	How far is the Hotel from the Skytrain and MRT?
	The Phloenchit and Nana BTS Skytrain stations are a 15 minute walk down the road. Alternatively, take the complimentary tuk-tuk shuttle service to the main Sukhumvit Road.	Back to top
	Are there shopping centres nearby?
	The nearest shopping center is the Phloenchit Center serving your basic needs. It features restaurants, fast food outlets like McDonalds, Starbucks, a Boots pharmacy, and a supermarket. Lifestyle centers such as Central Chidlom, Central World are a stop away by skytrain.	Back to top
	How far is the property from well-known entertainment spots?
	The street itself has a number of bars and restaurants but for better known entertainment spots the likes of Bed Supperclub and QBar, these are a 20 minute walk from the hotel.	Back to top
	Do you have a tour desk?
	Yes, we do and it is located on the ground floor of the hotel by the reception counter.	Back to top
	What and where are local tourist attractions?
	Tourist attractions are located about the city, contact the front desk for more information.	Back to top

Disclaimer:Prices shown are only approximates and are subject to change without prior notice.